Refund policy

RETURN & REFUND POLICY

Final Sale

All purchases made through My Squishy Store are FINAL SALE. We do not accept returns or exchanges for change of mind, unwanted items, or items that have been opened or used.

Please review your order carefully before completing your purchase.

Damages and Issues

Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at mysquishyshop@yahoo.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and work with you to make it right.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at mysquishyshop@yahoo.com so we can review your order and assist you.

Returns & Exchanges

Because all products are final sale, we do not accept returns or exchanges unless required by applicable law.

Items sent back to us without prior authorization will not be accepted.

Cancellations

Once an order has entered processing or fulfillment, we cannot guarantee that it can be canceled or changed. Please contact us as soon as possible if you need assistance with an order.

Refunds

Refunds are not provided for change of mind or unwanted items. If we approve a refund because of a damaged, defective, incorrect, missing, or otherwise eligible order issue, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

European Union Orders

If an order is shipped to a location where applicable law provides mandatory cancellation or return rights, those legal rights will still apply regardless of this Final Sale policy.

Questions

If you have any questions regarding your order or this policy, please contact us at mysquishyshop@yahoo.com.